How We Bill
Time & Materials. No Winner. No Loser. Just Fair.
In our experience, most billing models in the consulting industry are fundamentally flawed. They create an adversarial dynamic — a winner and a loser. We think that's a terrible foundation for a working relationship. So we operate differently.
Why Other Billing Models Fail
Fixed Fee
The Problem
- ✕One side always loses — you either overpaid or we undercharged
- ✕Contractors pad estimates to protect their margins
- ✕Scope creep disputes and change order battles
- ✕You pay for estimated time, not actual time
- ✕Incentivizes speed over quality
Managed Services / Retainer
The Problem
- ✕Billed monthly regardless of whether you needed support
- ✕Unused hours vanish — no rollover, no refund
- ✕Creates dependency to justify ongoing billing
- ✕Overinclusive contracts full of services you'll never use
- ✕You're subsidizing other clients' slow months
The Cloud Nexus Way: T&M
Time & Materials is exactly what it sounds like: you pay for the actual hours worked and the actual resources used. Nothing more. No padding. No inflated estimates. No monthly retainer draining your budget during quiet months.
Think about fixed-fee contracts for a moment. Someone always ends up feeling like they got the short end of the stick. Either you overpaid for a project that took half the estimated time — or we undercharged and resented every hour over budget. Neither outcome builds a healthy partnership.
T&M eliminates that tension entirely. Every invoice is fully itemized, every hour is accounted for, and the relationship stays clean. When a project wraps early, you save money. When scope expands, you approve additional time transparently. No surprises. No resentment. Just honest work, honestly billed.
Transparent by Design
You pay for the actual hours worked and the actual resources used. Nothing more. No padding. No inflated estimates.
We Don't Bill for Quick Fixes
If it takes us less than 15 minutes to resolve — it's on us. No nickel-and-diming for a configuration tweak or quick fix.
Every Hour is Documented
Detailed time logs with every invoice. You'll know exactly what we worked on, when, and for how long.
No Budget Lock-In
Need to pause a project? Done. No cancellation fees, no minimum commitments, no penalty clauses.
Incentivized to Work Efficiently
Unlike fixed-fee models, T&M incentivizes us to be fast and precise. Our reputation depends on delivering results efficiently.
Clean Relationships
No winners, no losers. Just work done well and work billed fairly. That's the only kind of relationship we're interested in building.
Bottom Line
With T&M billing, there's no winner and no loser. There's just work done well and work billed fairly. That's the only kind of relationship we're interested in building.
No Surprises. No Adversaries. Just Results.
We work the way consulting should work. Transparent. Fair. Efficient. Let's talk about your Salesforce.
