The People Behind Cloud Nexus

As CEO of Cloud Nexus, Inc., Bob brings over 45 years of expertise in information systems technology, with a focus on delivering top-tier software solutions. His technology career began in 1980, giving him a rare, front-row perspective on every major shift in enterprise computing — from mainframes and early personal computers to the cloud-native platforms that define business today. From pioneering ERP systems in the '80s and '90s to leading CRM innovations today, his career has been dedicated to excellence.

As a Certified Salesforce expert, Bob specializes in crafting customized solutions that enhance business efficiency and meet clients' data objectives. He strives to maximize the value of existing systems while proactively identifying opportunities to boost investment. With 20+ years of Salesforce experience, his mission is to help clients leverage its full potential swiftly and effectively.

Outside of client work, Bob is an avid AI experimenter — constantly exploring and tinkering with emerging artificial intelligence tools and technologies. This hands-on curiosity keeps Cloud Nexus ahead of the curve, ensuring clients benefit from the latest innovations in automation, intelligence, and productivity.

Pete Oertel is a highly accomplished Salesforce Advanced Certified Administrator and Platform App Builder with a strong track record of delivering high-value CRM solutions across research, nonprofit, and consulting organizations. He specializes in automation, data strategy, security, reporting, and user training, and is known for translating complex business needs into scalable, practical Salesforce outcomes.

He has led impactful work across Sales Cloud, NPSP, Lightning migrations, data conversions, CPQ analysis, and Conga Composer enhancements. Prior to Salesforce, Pete served in senior leadership roles in the U.S. Air Force, bringing exceptional discipline, strategic thinking, and team leadership to every engagement.

Jack Tarr is a highly accomplished Salesforce professional with advanced administrative expertise and a strong record of delivering enterprise-scale solutions across complex environments. He has led high-impact initiatives including a full CPQ deployment—from sandbox implementation through production go-live—leveraging products, bundles, discount schedules, block pricing, product and price rules, advanced approvals, custom actions, and flow automation. He also brings extensive experience supporting large, multi-cloud Salesforce ecosystems, including Sales Cloud, Service Cloud, CPQ, Field Service, and integrated third-party platforms such as DocuSign and SpringCM.

In large-scale organizations, Jack has consistently delivered practical, secure, and scalable outcomes that improve operational performance and user adoption. His experience includes supporting hundreds of field technicians on mobile Field Service applications, designing enhancements with Flow, reducing technical debt through permission set group strategy and profile consolidation, and building mission-focused applications for government users, including TSA teams. With a strong foundation in solution design, configuration development, data tools, and deployment best practices, Jack is known for combining technical depth with disciplined execution, clear documentation, and business-aligned results.

Jonathan Major is a seasoned Salesforce CRM consultant with over 18 years of experience helping organizations design, implement, and improve Salesforce solutions that teams actually enjoy using.

He's supported clients across commercial, nonprofit, and public-sector environments, and he's known for stepping seamlessly into whatever role a project needs—whether that's consultant, project manager, business analyst, or solutions analyst—while keeping delivery practical and outcomes-focused.

What sets Jonathan apart is his ability to connect business goals to real execution: clarifying requirements, streamlining sales and service processes, and delivering clean releases with strong change management. He also brings extensive experience with integrations and data migrations across platforms like SAP, Oracle, NetSuite, QuickBooks, Microsoft Dynamics, and AWS, ensuring Salesforce fits smoothly into the broader tech stack. Backed by long-standing Salesforce certifications in Administration, Sales Cloud, and Service Cloud, he combines strategic perspective with hands-on expertise to drive results.

Emily Haga is a seasoned marketing and creative leader with 18+ years of experience driving brand growth through strategic design, digital marketing, and campaign execution. She combines strong creative direction with hands-on expertise in website management, SEO, social media, marketing analytics, and content production to deliver measurable business impact.

Across roles in healthcare, research, and agency environments, Emily has led brand strategy, modernized websites, built targeted campaigns, and improved marketing operations to increase visibility, lead generation, and sales support. She is especially strong at aligning stakeholders, maintaining brand consistency across channels, and turning complex business goals into polished, high-performing marketing programs.

Outside of work, Emily enjoys spending time outdoors, pursuing creative interests, and connecting with family and friends. Living near the trails of Eno River State Park in Durham, North Carolina provides the perfect setting for hiking and quiet reflection in nature. Painting is a favorite creative outlet — particularly watercolor, acrylic, and mixed media — and she is an avid reader of nonfiction with a special interest in United States history.

Emily has a deep appreciation for both the beach and the mountains, and enjoys dividing her time between North Carolina and Florida. Fishing is another pastime she values, whether deep-sea or inshore saltwater, offering a chance to spend time on the water and enjoy the natural beauty of the coast.

At home, Emily's household is very much a family of four-legged companions. Her three dogs — a Weimaraner, a Yorkshire Terrier, and a Dalmatian — bring plenty of personality, activity, and joy to everyday life.

With over ten years of experience as a Salesforce and Pardot consultant and architect, Ayrielle helps businesses leverage the power of marketing automation and CRM to achieve their goals. She is a Salesforce Marketing Champion and holds six Salesforce certifications, including the Salesforce Solution Architect credential.

As a Salesforce Solution Architect, Ayrielle works with clients across various industries to design, implement, and optimize Salesforce and Pardot solutions that align with their business needs and best practices. She also provides training, support, and guidance to help them maximize their return on investment and enhance their customer experience. Her mission is to bridge the gap between sales, marketing, and technology, and enable data-driven decision making and growth.

Sai is a results-driven, detail-oriented technology professional with a strong foundation in information systems and hands-on experience in integration and application development. Sai is deeply committed to designing scalable, secure, and efficient solutions that address real business challenges and create measurable value. His academic background, paired with practical industry experience, has shaped a strong analytical mindset, problem-solving capabilities, and a disciplined approach to mastering new technologies.

In professional settings, Sai brings experience across API-led integration, enterprise systems, and collaborative development environments. Sai works effectively with cross-functional teams to deliver reliable, high-quality outcomes and is recognized for adapting quickly, communicating clearly with both technical and non-technical stakeholders, and continuously strengthening technical expertise. Sai is passionate about ongoing growth as a technology professional and about contributing in meaningful, lasting ways to the organizations supported.

Vincent Kontor is a highly accomplished Business Intelligence leader with 13+ years of experience delivering enterprise analytics solutions that improve decision-making and performance. A Tableau-certified expert with strong SQL, ETL, and cloud platform skills (AWS, Azure, and GCP), he specializes in scalable data modeling, dashboard architecture, and BI governance across complex environments.

He has led high-impact initiatives at major organizations including PNC, LPL Financial, Apple, Wells Fargo, U.S. Bank, and eBay—driving measurable results through team leadership, process automation, performance optimization, and secure self-service analytics. Vincent is especially effective at translating stakeholder needs into clear, trusted reporting ecosystems that support strategic business outcomes.

Jeff Walker is a highly accomplished ERP Project Manager and Director with over 20 years of experience leading large-scale enterprise system implementations and integrations across manufacturing, distribution, and services sectors. He brings deep expertise in SAP ERP, business process design, data migration, and enterprise analytics.

Throughout his career at L3 Harris, L3 Technologies, L3 Communications, and other leading organizations, Jeff has successfully managed complex, multi-platform ERP initiatives—including the integration of over 55 legacy systems during a $15 billion corporate merger. He is skilled at assessing project readiness, identifying and prioritizing critical business and application gaps, and driving execution with urgency on transformational initiatives.

Jeff's technical expertise spans SAP (ABAP, BOBJ, Data Services, PI, BPC, HANA), data warehousing, cloud integration (Azure), and enterprise analytics platforms. Beyond technical implementation, he excels at organizational change management, team leadership, vendor negotiation, and delivering measurable ROI across large-scale transformations. A native of Salt Lake City, Jeff combines strategic vision with hands-on project discipline to ensure implementations align with business objectives and drive lasting value.

Gaurish Goel is a skilled Salesforce Developer transitioned to an experienced Salesforce Architect with 13 years of experience in multiple Salesforce products including Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce Cloud, CPQ, and Agentforce.

As Co-Founder of WNC Technologies since 2016, Gaurish has primarily worked with clients across Manufacturing, Non-Profit, Education, and Real Estate industries, specializing in custom development using Apex, Lightning Web Components (LWC), and Aura. He excels at analyzing business needs and finding robust solutions, able to recommend added or updated business processes based on the additional capabilities of Salesforce.

His expertise spans the full development lifecycle — from reviewing business requirements and converting them into technical specifications, to designing data models, implementing process automation, and building custom applications for AppExchange. Gaurish has strong knowledge and proficiency in designing data models, process automation, custom development using Apex and LWC, and building Agentforce AI Agents.

Previously, Gaurish honed his skills at Scalable Finance (UK), where he learned to design data models from scratch, Fujitsu Consulting India working on Aura components and Salesforce1 Mobile App development, SFClouds Technologies building sophisticated real estate solutions and managing Facebook integrations, and Aequor Technologies where he began his Salesforce career.

A passionate trainer, Gaurish adapts his training techniques to specific people and their needs. He's always ready to learn new technologies, recently diving into AI and MCP Server development. On Trailhead, he has earned Double Star Ranger rank with 253 badges and nearly 200,000 points, and has been recognized as an Agentblazer Champion (2025).