Privacy Policy
Effective date: January 1, 2022 · Last updated: January 1, 2022
Introduction
This document describes how Cloud Nexus, Inc. ("we," "our," or "us") collects, uses, and protects information gathered during your interactions with us — including visits to our website (www.salesforceraleigh.com), visits to our offices, receipt of our communications, or participation in our events (collectively, "Interactions").
From time to time, we may supplement this Privacy Policy with additional information relating to a particular Interaction. We encourage you to read this policy carefully. If you do not agree with our practices, your choice is to not use this Site or engage in Interactions.
1. Information We Collect
Active Data Collection
We actively collect information when you visit our Site, ask specific questions, or communicate with us via email or electronic means. This may include your name, contact information, and the content of messages submitted through contact or feedback forms.
Passive Data Collection
We may automatically collect certain information about your use of this Site, such as which pages are most often visited. We may share this information with third parties to maintain the Site, measure traffic trends, and deliver more relevant advertising.
Categories of Data Collected
Information from Third-Party Sources
We may combine information from your Site use with information obtained from third-party sources, business partners, affiliates, or publicly available sources to better market products or services that may interest you.
2. Use & Processing of Information
Cloud Nexus uses your Personally Identifiable Information for the following business and commercial purposes:
- To provide and communicate about services you request or purchase, including payment processing.
- To provide customer support and respond to your inquiries.
- To send administrative information about our services, terms, conditions, and policies.
- To send marketing communications and newsletters about new features or services you may be interested in.
- For business purposes such as data analysis, audits, fraud monitoring, product development, surveys, and improving our Site.
- As required or appropriate under applicable law, to comply with legal process, respond to government requests, enforce our terms, protect our rights, and pursue available remedies.
- To customize the content and advertising you see.
- To prevent unauthorized access to or use of our information systems, electronic devices, network, and data.
- For any other purpose disclosed to you prior to your providing personal information, or reasonably necessary to provide requested services.
Our collection and processing of your information may be based, in different contexts, upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate business interests. To the extent we maintain personal information in a de-identified form, we will not attempt to re-identify it except to verify our de-identification processes satisfy legal obligations.
3. Sharing of Information
In addition to situations described elsewhere in this policy, we may disclose information in the following circumstances:
Affiliates & Acquisitions
We may share information with our corporate affiliates (parent company, subsidiaries, joint ventures, or companies under common control). If another company acquires our company or assets, we may share information with that company, including during negotiations.
With Your Consent
We may ask if you would like us to share your information with other unaffiliated third parties not otherwise described in this policy.
Without Your Consent
We may disclose information in response to subpoenas, warrants, court orders, or legal process, or to comply with applicable laws. We may also share information to establish or exercise our rights, defend against legal claims, investigate illegal activity, or prevent fraud.
Public Forums
Some areas of our websites may allow you to post comments or reviews in a public forum. Information submitted in these areas may be publicly available.
Service Providers
We may share your information with service providers who help us administer our website, conduct surveys, provide technical support, process payments, and fulfill orders.
4. How We Protect Your Information
We use both technical and procedural methods to maintain the integrity and security of our databases, including firewalls. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, no method of transmission over the Internet or electronic storage is fully secure, and we cannot guarantee absolute security.
In the event we are required by law to notify you of a breach to your personal information, we may do so electronically, in writing, or by telephone, as permitted by law.
5. Your Choices & Rights
Under applicable data protection laws, you may have certain rights with respect to your personal information, depending on your jurisdiction. These may include:
Access
Request confirmation of whether we process your personal information and obtain a copy of it.
Correction
Request that we update or correct inaccurate personal information.
Deletion
Request that we delete your personal information (subject to legal limitations).
Objection
Object to our use or disclosure of your personal information.
Restriction
Request that we restrict certain processing of your information.
Revocation of Consent
Revoke previously given consent to processing (where processing is consent-based).
Data Portability
Request your personal information be transferred to another company, where applicable.
Not all rights are absolute and do not apply in all circumstances. We may limit or deny requests where permitted or required by law.
Mechanisms for Controlling Your Information
Promotional Emails
Unsubscribe by following the instructions in any promotional email you receive. You may still receive service-related communications.
Promotional Mailings
Email us with "NO SNAIL MAIL" in the subject line along with your name, address, and zip code. Allow time for mailings already in process to stop.
Promotional Text Messages
Reply "STOP" to any promotional text message to opt out of future messages.
6. How to Make a Request
To request access to, correction of, or deletion of your Personally Identifiable Information, contact us using any of the methods below:
Phone
1-833-55-NEXUSCloud Nexus, Inc. 600 Park Offices Drive Suite 300 #12 Durham, NC 27709 Attn: Legal/Privacy
Identity Verification: We will take steps to verify your identity before responding, which may include a phone call or email. We may ask for your name, mailing address on file, or date of your last communication.
Authorized Agents: You may use an authorized agent to submit requests. We will require a copy of the signed permission you granted the agent, and you must verify your identity directly with us. California agents must provide a signed permission or power of attorney per California law.
Appeals: If unsatisfied with our response, you may appeal by emailing privacy@salesforceraleigh.com. EU/UK residents may also lodge a complaint with their local supervisory authority.
7. Other Important Information
Third-Party Websites & Links
This Site may contain links to other websites. We are not responsible for the privacy practices of those sites, and this policy does not apply to information collected by any third party. We encourage you to review the privacy policies of any external sites you visit.
International Data Transfers
Your information may be processed in a foreign country where privacy laws may be less stringent than in your country. We take steps to treat personal information using the same privacy principles as the country in which it was collected. By submitting your information, you consent to transfer, storage, and processing in other countries, including the United States. You may request a copy of any Standard Contractual Clauses we use for EEA data transfers by contacting us.
Data Retention
We retain your Personally Identifiable Information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Do Not Track
This Site does respond to "Do Not Track" signals as described in our cookies policy and the cookie settings menus presented to visitors.
Notification of Changes
We may revise this Privacy Policy at any time. Revised policies will be posted here. We suggest periodically reviewing this page. Material changes will generally be governed by the policy in place at the time you submitted your information, unless we receive your consent to the new policy.
Children
This Site and our Interactions are not intended for children under the age of 18. We will not knowingly collect information from visitors in this age group.
8. Information for California Residents
California law requires organizations to disclose whether certain categories of information are collected, "sold," or transferred for a "business purpose" as defined under California law. Cloud Nexus does not "sell" or "share" your Personally Identifiable Information as those terms are defined by California law. We do not knowingly sell the personal information of minors under 16 years of age. We do not discriminate against California residents who exercise any of their rights under this Privacy Policy.
Categories of Personal Information Collected & Disclosed
Sensitive Personal Information Disclosure
| Category | Purpose | Retention | Sold/Shared? |
|---|---|---|---|
| SSN, driver's license, state ID, or passport number | Eligibility for employment. | Until no longer needed to comply with legal obligations. | No |
| Racial or ethnic origin, religious/philosophical beliefs, or union membership | Legal compliance for employment/hiring; diversity efforts. | Until no longer needed to comply with legal obligations. | No |
| Health information | If required by law or voluntarily disclosed; health screening (e.g., COVID policies); compliance with public health orders. | Until no longer needed to comply with legal obligations. | No |
| Sex life or sexual orientation | If voluntarily disclosed during job application; diversity efforts. | Until no longer needed to comply with legal obligations. | No |
9. Contact Us
If you have any questions, comments, or concerns about our privacy practices, please reach out:
